Privacy Policy for HUGSpace Warm Line Service
At HUGSpace, operated by Ukraine Liberty Fund ("ULF"), we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through your use of the HUGSpace Warm Line Service ("Service").
1. Information We Collect:
Personal Information: When you interact with our Service, you may choose to provide personal information such as your name, contact details, and demographic information.
Call Data: We may collect data related to your interactions with our volunteers, including call duration and topics discussed, to improve the quality of our service.
2. Use of Information:
Providing Support: We use the information you provide to offer emotional support services and connect you with trained volunteers who can assist you.
Improving Service: Call data and feedback may be analyzed to enhance the quality and effectiveness of our service.
Communication: We may use your contact information to respond to inquiries, provide updates about the Service, and send relevant information.
3. Confidentiality:
Non-Disclosure: We respect the confidentiality of all interactions with our Service and do not disclose personal information to third parties without your consent, except as required by law.
Volunteer Training: Volunteers are trained to uphold strict confidentiality standards and are bound by confidentiality agreements.
4. Data Security:
Protection Measures: We employ appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
Volunteer Access: Volunteers only have access to the minimum amount of information necessary to provide support and are prohibited from sharing or accessing personal information for any other purpose.
5. Third-Party Services:
Service Providers: We may engage third-party service providers to assist with the operation of the Service, who are also bound by confidentiality obligations.
Links: Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.
6. Children's Privacy:
Age Requirement: The HUGSpace Warm Line Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
7. Changes to Privacy Policy:
Updates: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with the updated date indicated at the top.
8. Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [Contact Information].
By using the HUGSpace Warm Line Service, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.